Customer Service Representative - Bilingual (12 mth contract)

Job No: TAI52
Location: Mississauga

 

About the Opportunity (12 month contract)

Currently, Taymor is looking for a Bilingual (French-English) Customer Service Representative (CSR) who will ensure delivery of award-winning customer service through timely and accurate processing of orders, communication and coordination with other departments to resolve inquiries, with the aim of building and maintaining customer loyalty by providing prompt and efficient customer service excellence.

The Customer Service Team works closely with fellow Territory Sales Representatives, Inventory Management, Marketing, Product Development, Quality and Finance Teams to ensure end-to-end award winning customer service delivery.

More specifically, your day-to-day responsibilities include:

  • Receive, process, verify and confirm customer orders via telephone, fax, email or EDI.
  • Ensure accuracy of inputted order and evaluate alternate supply for discontinued product or backorders
  • Provide accurate information concerning product availability, order status, product specifications, technical advice, pricing and services as required and upon request from customers and outside sales team members.
  • Courteously resolve customer inquiries including product, shipping, and billing items
  • Approve returns and consider restocking charges when appropriate.
  • Recommend improvements in products, packaging, shipping, service, or billing methods and procedures focusing on continuous improvement.
  • Support outside sales team as needed and assist other Taymor associates as requested.

About You

To qualify, you will need 2 years of experience in a telephone customer service or inside sales support role.

You are a strong team player, outgoing with an excellent and professional phone manner, with an ability to proactively identify customer needs.

In addition, you have a strong knowledge and experience in:

  • Working with an ERP system would be an asset (e.g Sage X3, JD Edwards, SAP)
  • Technical / mechanical aptitude to learn and troubleshoot with customers varied product lines
  • Intermediate proficiency with MS Office suite
  • Accurate data entry skills with minimum typing speed of 40 wpm

Experience in manufacturing, distribution or home building industries is strongly preferred but not required. 

 

What You Get

In return for your hard work and dedication, you will be awarded a competitive base salary ($40,000-$46,000), based on skills and experience, along with working in a family-first culture where work-life balance truly matters.

 

Taymor welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

This job generally works from our Mississauga office location. We are currently working partially in the office and partially from home.

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About Taymor

Since 1948, Taymor has proudly designed and manufactured architectural hardware products of exceptional design, quality and value. From door and bath hardware to faucets and accessories, our comprehensive range allows you to harmonize design throughout the entire home and complete your projects seamlessly. Taymor signature bath collections and Premier Series locks are installed nationwide in multi-family residential developments, private residences and leading hotels and resorts. Family owned, with well-stocked distribution centers in San Francisco, Vancouver, and Toronto; we deliver clean and modern designs to the builder markets throughout North America.